TaxFin Pty Ltd will always maintain a high standard level of integrity and confidence in providing customers with the quality of service they desire. Consequently we also desire our clients provide us with compliments of when their expectations have been met with satisfaction but also with complaints in times our service provided was not satisfactory.
Tax Fin provides itself on its satisfied customers and the quality of service it provides. Therefore if you ever feel that your expectations of service and our quality of the service standards have been met let us know what you liked in the Contact Us page.
Alternately however sometimes clients may feel as though they didn’t like the standard of service they received and we would like you to notify us of what was wrong so that we may be able to provide an even greater service in the future. In any circumstance if there is a complaint to be submitted contact us directly:
Complaints Officer
Telephone: 02 9570 4066
Level 1, 207 Forest Rd
Hurstville, NSW 2220
Email: taxfin1@bigpond.com
When submitting a complaint please provide us with as much detail as possible in relation to the complaint.
If any circumstance you do not hear anything back in relation to your complaint contact so that we can update you on the current situation.
Our intent is that you will be satisfied with the result of your complaint. However, if the result of your complaint is deemed unsatisfactory or remains unresolved after 30 business days, then you can have your complaint heard by an independent party.The external dispute resolution service provider is the Credit and Investments Ombudsman, which can be contacted via:
Online complaint form: http://www.cio.org.au/complaint-resolution/making- a-complaint/
Website: http://www.cio.org.au/
Mail: PO Box A252, Sydney South NSW 1235
Telephone: 1800 138 422
Fax: 02 9273 8440